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Faq


Faq Frequently Asked Questions

1.How do I order items on your website?

Firstly, choose your interested items and add to your shopping cart. Secondly,click"Check Out" button. Thirdly,if you are a new customer in our online store, please click"Sign Up"button. If you have already been a registered one, just log in. Finally,follow the steps and fill in correct information.

2.When will my order be shipped out?

After your order is placed, we will check your payment here. Once your payment is successful, we will immediately prepare your items and ship them out very soon.

3.How will my order be shipped?

We usually ship your order by EMS or DHL.We can ship worldwide as long as your location is included in the service of EMS or DHL.

4.When will I get my order?

Usually it takes 7-10 business days for you to get our order. If your order is delayed owing to external factors,please be a bit patient. Our customer service team will also keep track of your order and email you the updated information in the first time.

5.What kind of payment methods do you accept?

We accept credit card and western union payment methods on our website. If you cannot get through payment with your credit card, please contact your credit card issuing bank to check the payment status. If there is no problem with your card, email to our customer service centre about the problems you have come across. We will help you out very soon.

6.What should be done if your ordered item is not feasible at that moment?

If your ordered item is not feasible, our customer service centre will contact you in the first time. You can log in our website again and choose other pairs instead. We will appreciate your understanding and support for our job.

7.What need you do if we find your shipping address is different from your billing address?

If we check that your shipping address is different from your billing address, our customer service centre will send you an email for address confirmation. What you need to do is to check whether both of your addressed are valid and give us a quick response.

8.How do I track my order?

You can check your order status on tracking website but it should be noted that you need to check it in 2-3 days, for it usually takes some time to show detailed information there.

9.Can I exchange my items if they are broken or shipped wrongly?

If your items are broken or shipped wrongly, you can take pics of the goods you receive and then emai us. We will check with our stockman first and then give you a satisfying solution.

10.Can I get discounts if I order more items?

If you order more items, we will give you the coupon code for your next shopping, which will help to save some money. The more your order, the more discounts you will get.

11.Can I change my billing information?

Your billing information only appears at the time of an order. If you have already placed an order and would like to change your billing information, you should cancel the unpaid orders and then place a new order with the new billing information.

12.Can I change my Shipping address information?

Before we ship out your items, you have one last chance to change your shipping address. Once you have placed an order, then the shipping address cannot be changed anymore unless you tell us to change it. So if you want to change it, please contact the us in first time.Once we confirmed your order ,and shipped out,then you cannot change anymore.so you have to take care the shipping address.

13.What could cause an invalid tracking code?

Invalid tracking numbers could be due to:
1.The shipping company hasn’t updated the recent delivery information to their website.
2.The tracking code is not correct. please contact us,we will checking out the number again.
3.The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

14.What do I do with a tracking number found invalid?

The tracking information normally appears after 2-3 business days. If no tracking information updated after a long time, please contact us as soon as possible, and we will contact the shipping company for you. You may also contact the shipping company by yourself.

15.If not received the item, can I get a refund?

If not received the item, we will give you a full refund of the purchased item.

16.if receive items that do not match the product?

if receive items that do not match the product? we will give you a full refund of the purchased item.

17.If receive damaged items, can I get a refund?

If receive damaged items,yes.you can get a refund,we will give you a full refund of the purchased item.You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will give you a full refund of the purchased item (shipping fee not included).then we will resend new package to you.
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